SECTION 1.4: Emergency Telephone Number
The Emergency Telephone Number section of the Safety Data Sheet (SDS) provides critical contact information for use in case of emergencies involving the substance or mixture. This section ensures that users can quickly access expert advice to mitigate risks and respond effectively to incidents.
Requirements for Emergency Telephone Numbers
- The emergency number must be operational and accessible at all times (24/7 availability is recommended)
- The service must be provided in the official language(s) of the country where the product is marketed, unless otherwise specified by local regulations
- The number must connect to a competent person or service capable of providing specific advice on emergency health responses related to the product
- If the service is not available outside certain hours, this limitation must be clearly stated
Official Emergency Services
In addition to company-provided emergency numbers, national or regional poison centers and emergency response services may also be listed. These include:
- National Poison Control Centers
- Independent emergency response services contracted by the supplier
- Company-operated emergency response hotlines
Best Practices for Emergency Telephone Numbers
- Ensure the number is prominently displayed and easy to locate on the SDS
- Provide clear instructions on when and how to use the number
- Regularly verify that the number is operational and connects to a knowledgeable service
- Train personnel responsible for answering calls to handle emergencies effectively
Critical Information Requirements
The following details must be included in this section:
- Full telephone number: Include international dialing codes if applicable
- Operating hours: Specify if the service is not available 24/7
- Languages supported: Indicate the languages in which assistance is available
- Service provider: Clarify whether the service is provided by the company, a third-party contractor, or a national poison center
UFI Codes and Emergency Response
The Unique Formula Identifier (UFI) is a mandatory labelling element for hazardous mixtures in the EU under Annex VIII of CLP Regulation. It allows poison centers to identify products quickly during emergencies. The UFI code must be included on product labels and can also appear in Section 1.1 of the SDS.
UFI in the EU and UK Post-Brexit Changes:
- The UK no longer follows Annex VIII of CLP Regulation but requires companies to notify hazardous mixtures to the National Poisons Information Service (NPIS)
- UFI codes are not mandatory in Great Britain but may still appear on products placed on both EU and UK markets
- Companies exporting products to both regions must ensure compliance with both EU and UK regulations
This section plays a vital role in ensuring rapid and effective responses during chemical emergencies. Suppliers must prioritize accuracy, accessibility, and compliance when providing emergency contact information in their SDSs.